Sent log

Email -> Sent log in your admin dashboard.

Every mail your firm sends shows up here, one row per recipient: transactional mail such as a welcome or a payout notice, team invites, campaigns, and mail written in a mailbox. That holds whether it went out from your own sending domain or from ours, which is what a firm without a verified domain of its own sends from. A mail that was held back before it left is in the log too, with the reason.

The list

The log opens on the list across the whole width, newest first. Nothing opens until you pick a row, because every row names a person. Picking one folds the list to a column and opens the mail beside it. Escape or the cross closes it, and every mail has its own address you can copy and send to a colleague.

Search finds what you have in hand when a trader says a mail never came: the address, the subject, the provider's message id, or the id of the row. The filter menu narrows the list by status and by kind of mail, and the counts under the title (delivered, bounced, complaints, not sent) filter it as well. J and K walk the list, and a right click on a row copies the address, the id or the link, or shows all mail to that address.

What became of a mail

Status	What it means
Sent	The provider accepted it. Delivered or bounced follows once the receiving server answers.
Delivered	The receiving mail server accepted it. Whether it landed in the inbox or in spam is up to it.
Bounced	The receiving mail server refused it. A permanent bounce blocks the address.
Spam complaint	The recipient marked it as spam. The address is blocked from then on.
Held back	It never left. The reason is on the mail.
Failed	It did not go out because the provider could not be reached or answered with an error.
Refused	The provider refused to send it.

A mail that is held back, failed or refused counts as not sent.

Why a mail was held back

Reason	What happened
On the blocklist	The address bounced or complained before, or Propper blocked it.
No mail server	The domain of the address has no mail server, so the mail could never arrive.
Unknown mailbox	The domain's mail comes to our own mail server, and there is no such mailbox.
Address not allowed	The address is on a domain that may never receive mail, such as a test domain.
Unsubscribed	The recipient unsubscribed from campaign mail. Only campaigns stop.
Sending paused	Campaign sending is paused for your firm. Transactional mail keeps going out.

A failed or refused mail shows what the provider said, word for word.

The blocklist

An open mail says whether its address is on the blocklist now, why (a hard bounce, a spam complaint, or blocked by Propper), since when, and whether it is blocked for your firm alone or for every firm. A row in the list carries a small mark when its address is blocked.

In the older designs

Propper - OG and Tactical keep the table they had: the counts at the top, a search, a status filter and twenty-five rows to a page, without a mail to open. A mail that was held back shows there as refused.