GET/v1/admin/tickets/{ticket}/trader

The tab Trader of the website's Tickets screen, so a question can be answered without opening Users: the trader's standing, their accounts, what they asked before, and the payouts this conversation is about.

Accounts, payouts and fraud flags each need the permission of the screen they come from. Without it that part is null, rather than empty, so a client can tell "none" from "not yours to see". The ticket's can says the same in advance.

Needs a firm. Our own staff name one with the Propper-Workspace header.

Request

curl "https://api.proppertrading.com/v1/admin/tickets/tkt_b3anxpgfthts4h2k/trader" \
  -H "Authorization: Bearer ptat_9f2c1a44_3b8e7d2f5c9a1b4e6d8f0a2c4e6b8d1f" \
  -H "Propper-Workspace: acme"

Response

{
    "data": {
        "object": "ticket_trader",
        "trader": {
            "id": "usr_33hajhd7u9q5mjqr",
            "name": "Kai Popescu",
            "email": "[email protected]",
            "locale": "en",
            "country": null,
            "created_at": "2026-04-18T23:25:45+00:00",
            "last_seen_at": null,
            "is_active": true,
            "deleted": false,
            "kyc": "none"
        },
        "accounts": {
            "items": [
                {
                    "id": "acct_gsvrm4k43wtsvjj3",
                    "number": "PA6F9BFA2E",
                    "status": "funded",
                    "challenge": "50K Challange",
                    "balance": {
                        "value": "50761.58",
                        "currency": "USD"
                    }
                },
                {
                    "id": "acct_4uagh3t87bvbbfhh",
                    "number": "PA91A52A05",
                    "status": "passed",
                    "challenge": "50K Challange",
                    "balance": {
                        "value": "54585.26",
                        "currency": "USD"
                    }
                }
            ],
            "total": 3,
            "funded": 1
        },
        "tickets": {
            "items": [],
            "total": 0
        },
        "payouts": [
            {
                "id": "po_99fc6kngcrdz7axf",
                "number": "#DZ7AXF",
                "status": "pending",
                "amount": {
                    "value": "762.00",
                    "currency": "USD"
                },
                "created_at": "2026-10-04T03:59:48+00:00"
            }
        ],
        "flags": 0
    },
    "meta": {
        "request_id": "req_01m50twjnmkn3qrdfxkx8xab9b"
    }
}

Field	Description
`trader`	Null when the account is gone altogether. `deleted` is true for a trader who deleted it, whose history stays
`trader.locale`	The language the trader uses the platform in
`trader.country`	What the trader answered when they signed up. Null when they did not
`trader.kyc`	`verified` once any identity check passed, otherwise the latest one: `requires_input`, `processing` or `canceled`. `none` when they never started one
`accounts`	Up to eight, funded ones first, then active, then passed, then the rest, each newest first. `total` and `funded` count all of them. Null without `view_accounts`
`accounts.items`	Each with `id`, `number`, `status`, `challenge` and `balance`
`tickets`	What the trader asked before: up to ten other tickets, open ones first, each with `id`, `subject`, `status`, `created_at` and `last_message_at`. `total` counts all of them
`payouts`	The payouts linked to this ticket, newest first, with what was asked. Null without `view_payouts`
`flags`	Open fraud flags involving the trader. Null without `view_fraud`

Errors

Status	Code	Meaning
400	`workspace_required`	Asked by our own staff without naming a firm
401	`invalid_token`	Not a token, or the secret does not match
401	`revoked_token`	Signed out here or from another device
401	`expired_token`	Ninety days without use, or a set expiry passed
403	`admin_access_required`	This account no longer helps run the environment
403	`insufficient_scope`	This device does not hold `admin:read`
403	`workspace_not_permitted`	The `Propper-Workspace` header names an environment this account cannot act in
403	`forbidden`	Without `view_tickets`
404	`resource_not_found`	No ticket with that id in this firm

A ticket: the trader

Request

Response

Errors