**Email -> Inbox** in your admin dashboard.

A mail client on your own domain. Point one MX record at us and mail to your
addresses arrives here: inbox, drafts, sent, starred and trash, read and
answered in the same screen, searchable, with attachments and with images drawn
the way the sender meant them.

It is optional. Without that MX record the folders stay greyed out and the rest
of the email screens work as before.

## Reading a conversation

The list shows one row per message, in the order they arrived, and a row that is
part of a longer exchange says which message of it you are looking at.

Opening any of them puts the whole conversation in order on screen, including
the answers your own team sent. The newest message and anything you have not
read yet are open; the rest are folded to a line you can click. The part of a
reply that quotes the message before it is folded away too, behind a small
control, so what somebody actually wrote is what you read.

Reply, reply all and forward sit on every message in the thread as well as under
it.

Unread messages carry their own background and a marker down the edge, and the
count of them sits next to Inbox in the sidebar from wherever you are in the
panel, the same way the ticket count does.

## What you can do to one message

Every message you open carries its own row of controls above it: mark it unread,
throw it away, move it to another folder, and a menu for the rest. From there
you can:

- Print a single message.
- Save it as an `.eml` file that opens in any mail program.
- Take it apart: the facts (who really sent it, which mailbox it landed in, when
  it arrived, how big it is, what the spam filter scored it, the message id), the
  full headers as they arrived, and the HTML the sender wrote, each of them a
  click to copy.

Starring, marking read and moving to the trash act on the one message you
pointed at, so throwing away a question you have settled leaves the rest of the
exchange where it was.

## What you can do to many at once

Tick the messages you want, shift-click for a run of them, and mark read, star,
mark as spam, put back or throw away everything at once.

## Replying

Every reply is signed off with whichever signature you pick as you write, and it
lands above the quoted message instead of at the very bottom. Replies go out in
your own design from the address they were sent to.

Pasting brings the message and not the page it came from. Bold, italic, links,
headings, lists, quotes and images survive; the colours, fonts and margins of
whatever you copied from do not, so a paste reads as part of your message rather
than a cutting from somewhere else. A line per line copy stays a line per line
instead of arriving double spaced, and lines written as a list, whether with a
dash, a bullet or a number, become a real list you can then indent, renumber or
turn back into a paragraph.

Pictures go in from your own machine. Choose a file, paste a screenshot
straight into the message, or drag one onto it, and it is uploaded, scaled down
and stored on your own domain so it loads for whoever opens the mail. Every
upload is decoded and written out again, which is what keeps a file from
somebody else's computer safe to keep, and SVG is refused because it is a
document with scripting in it rather than a picture. Each propfirm has 250 MB
for these.

The address field knows who you write to: an address book you keep yourself,
everyone your mailboxes have corresponded with (remembered as mail comes and
goes, and forgettable in one click), and your own traders and team, all offered
as you type.

## Signing off

Signatures are written under Email, and a signature says two things about who
may use it: which mailbox offers it, all of them or one, and who it belongs to,
the team or one person. A sign-off with somebody's own name under it stays out of
everybody else's picker.

Which one is already filled in when you open a composer is set separately, per
mailbox and per person within it. Four levels, most specific first:

1. What you start with on this mailbox.
2. What you start with on any mailbox.
3. What this mailbox gives anyone who has nothing of their own.
4. The propfirm's house sign-off.

That is what a shared mailbox needs. Two colleagues answering `info@` each sign
with their own name without ever touching the picker, while anybody else
answering there still gets the house one. And because being the default is set
per level rather than written on the signature itself, the same sign-off can be
what two different mailboxes start with, edited in one place.

A level left on "follow the level above" is not "sign with nothing": it hands the
question upwards. Sending without a signature at all is a choice you make in the
composer, where you can see it.

## Who reads which address

Set per address, either by role so a new team member can read the support mail
on their first day, or by naming an individual for the exception, picked from
two tabs with a search box for finding one person among many.

Roles that already reach every mailbox through their permissions are shown as
such and cannot be switched off there, and neither can somebody a role you just
picked already covers, so the screen never offers you a tick that would change
nothing.

## Spam, trash and quarantine

Spam lands in its own folder and the trash puts things back where they came
from. A quarantine screen shows what was refused before it ever reached you, so
you can let a message through or block an address or a whole domain outright.

Trash and spam clear themselves out after 30 days.

## Labels

Give your mail your own labels, in any of nine colours. A label is a name you
file under rather than a place you move to, so a payout question can be Payouts
and Urgent at once and still sit in the inbox.

Labels are the propfirm's, not one person's, so what one of your team files
under Payouts is what the rest of them find there. They sit under the folders in
the left column with a count each, one click shows everything under one, and
filing works from the list, from a whole selection at once, and from the
conversation itself.

## Search

Searching reads the inbox, the drafts and what you sent together instead of only
the folder you happen to be standing in, says how many results it found and
where it looked, and opens each row on the message that actually matched.

Narrow it the way you would anywhere else: `from:`, `to:`, `subject:`, `label:`,
`has:attachment`, `is:unread`, `is:starred`, `in:trash`, `in:spam`, and `after:`
or `before:` a date, with quotes around a phrase you want kept together. The
list of operators sits beside the box and each one is a click to add.

## Rules

Write your own rules and the mail files itself as it arrives. When the sender,
the recipient, the subject, the message, the presence of an attachment, a label
the conversation already carries or the star on it matches what you described,
it moves to a folder, picks up a label, has a label taken off it, gets a star,
is marked read, or a copy goes on to somebody who does not read the mailbox.

Asking about a label is what makes a rule able to correct itself: file everything
from a domain under Payouts unless it is already there, or take the label off the
moment somebody writes back.

Rules run top to bottom in an order you set, each one for every mailbox or for a
single address, and one of them can stop the rest, so "everything from this
domain is spam, except this address" is two rules rather than a language to
learn. They run on spam too, which is how you drag an address the filter keeps
refusing back into the inbox, and each rule shows how many times it has actually
matched so you can tell a working rule from a hopeful one.

## Attachments

What came with a message is listed above it rather than under it, with how many
files there are and what they weigh together, so an invoice on a long mail is
not something you have to scroll for, and the whole set saves as one zip in a
single click.

Attachments open where you are: a picture or a PDF is shown in the client itself,
anything else downloads, and the download stays one click away either way.

Attach files by dropping them onto the message you are writing, and file mail by
dragging a message, or a whole selection of them, onto a folder or a label in
the left column.

## Internal notes

Leave a note on a conversation and it stays inside your team. It sits under the
exchange in its own colour, is never sent and never quoted into a reply, and it
is how the next person who opens the thread finds out you already phoned.

A note carries the name of whoever wrote it and the time they wrote it, its
author can correct or remove it afterwards, and any conversation carrying one is
marked in the list so nobody answers around it.

## Answered and unanswered

Answering marks the conversation Answered, with the name of whoever sent the
reply on hover, and the next message from the other side takes the mark straight
off again. What it really says is that the last word in the exchange is ours.

Search for `is:unanswered` to see everything still waiting, or `is:answered` for
the rest, and set or clear the mark by hand for the exchange that was settled by
telephone, on one conversation or on a whole selection at once.

## Working it as a team

Hand a conversation to a colleague and everyone can see whose job it is: their
initials sit on the row in the list, their name sits above the exchange, and
Assigned to me in the left column counts what is waiting on you. You can only
hand a mailbox to somebody who is allowed to read it, and you can divide a whole
selection between people in one go from the toolbar.

While you are reading, the pane says if a colleague has the same conversation
open, and says it louder when they are writing a reply, so two people do not
answer the same customer twice.

Under every message you open is the list of who on your team has read it, with
the moment each of them first opened it, which is the answer to a data
protection request about who has seen a customer's correspondence. Every name in
that list, and the name on an internal note, opens that person's own page.

## Being told about new mail

Mail arriving says so wherever you are in the panel: a message with the sender
and the subject, and a button that takes you straight to it, unless the inbox is
already open in front of you.

The first time somebody opens the client their browser asks whether it may tell
them as well, so mail reaches them even when the tab is not the one they are
looking at, and that switch sits in their own settings afterwards to turn off or
turn back on.

## Taking it with you

Export a whole mailbox as one mbox file to import anywhere else.